1. Privacy Policy
This privacy policy sets out how ADDYSSEY uses and protects any information that you give ADDYSSEY when you use this website. ADDYSSEY is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. ADDYSSEY may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information :
• Name
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
• For the exhaustive list of cookies, we collect see the List of cookies we collect section. Here I will check which all details do we collect.
What we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons :
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us
analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways :
• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at INFO@ADDYSSEY.COM
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
• You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [ADDRESS]
• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
2. Delivery & Shipping Policy
You confirm that the address at which delivery of the product(s) ordered by You is to be made, is correct and proper in all aspects. In the event that a non-delivery occurs on account of a mistake by You (i.e. wrong name or address or any other wrong information or non-availability of recipient), any extra cost incurred by the Company for re-delivery shall be claimed from You and You shall bear such expenses. Further, the Company shall not be responsible for any damages or losses incurred due to any mishandling of any third-party delivery services provider in transit.
If the Company is unable to deliver such ordered products due to any reason, the Company will refund such amount through the same online mode of payment made by You or will give credit in the form of deposit in Your account for the amount received from the sale of such product, that could not be delivered to You, within 90 (ninety) business days.
You will be required to enter a valid phone number, email id while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by the Company via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. The Company may use Your personal information to initiate any promotional phone calls or SMS’ unless expressly denied by the User.
3. Payment Policy
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4. Terms & Conditions
Monthly Subscriptions T&C
1. For Products Damaged in Transit: Before each ADDYSSEY BAG is shipped, we do numerous rigorous quality checks to eliminate the chances of a damaged product being shipped. In the rare event that a product from your monthly / quarterly / yearly ADDYSSEY BAG is accidentally damaged in transit, we will happily replace it with another piece of the same. Please note that the issue has to be communicated to us within 24 hours of delivery of your ADDYSSEY BAG via an email to info@addyssey.com with a picture of the damaged product. We require a picture to source a replacement from our brand partners that we then ship out to you.
2. Address Change Requests For Ongoing Subscriptions: We accept address changes for a month's ADDYSSEY BAG before 15th of the previous month. For timely shipping and operational reasons, we will not be able to accept any address changes after this date as your bag would have already been processed & procured. If you are unlikely to be available at the address on record, you can drop in a request for us to hold your shipment and ship it out with the next month's delivery. In case your order has left our warehouse reshipping service charge of [Write Pricing] will be applicable for address change after the timeline specified.
3. Shipment Hold Request Ongoing Subscriptions:
• Ongoing subscriptions - We accept requests to hold a shipment and dispatch it after a specific date only if they are communicated to us before the 15th of the previous month.
• New Subscriptions - Order Hold Requests for new subscription should be updated via email within 24 hours of placing the order. Please send us an email to info@addyssey.com with details of your request. For timely shipping and operational reasons, we are unable to accept shipment hold requests after the 15th of each month.
• Returned Bags: For prepaid orders that are returned to us due to the inability of the member to accept the parcel (member unavailable, out of the station, incomplete address, member shifted, etc.) we will reship the bag with the next month's bag. All Cash On Delivery (COD) orders that are returned to us are reshipped only after the payment for the same is made online.
• Product Missing: In case you do not receive any product in your bag please mail us at info@addyssey.com within 24 hours of receiving the shipment. We will ship the missing product to you at our earliest.
• Undelivered Shipment: In case you do not receive your subscription bag please mail us at info@addyssey.com before 15th of the next month so that we can check with our courier partner and investigate the same. We will resolve your query at the earliest.
Terms of Use
Addyssey.com reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security or proper administration of the service. Addyssey.com disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the local courts. Addyssey.com reserves the right to refuse service to anyone at any time. Addyssey.com shall not be responsible for any damage caused by the use of its website.
Addyssey.com does not warrant and shall not be responsible for the damage arising out of the use of the products listed on its site. If a product delivered to you is different than as described on the website, Addyssey.com is liable only to change the product. Addyssey.com is not responsible for delays arising out of force majeure.
Copyright and Intellectual Property
All information displayed, transmitted or carried on Addyssey.com is protected by copyright and other intellectual property laws. This site is designed, updated and maintained independently by Addyssey.com. You should not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, perform, display or in any way commercially exploit any of the content at Addyssey.com.
Privacy Policy
At Addyssey.com, we respect your privacy as much as you do. We do not share your personal information with others. This information is only used by Addyssey.com and its partners to ensure the fulfilment of the service requested by you. This includes informing you of promotional offers, which you could choose to opt out of via the "Unsubscribe" link in every promotional email communication. By signing up for a paid ADDYSSEY BAG subscription, you agree to receive updates about your order such as dispatch, expiry, renewal, etc. via email and SMS on the email address and mobile number that you provide to us while signing up for this service.
5. Replacement policy
At Addyssey, we prioritize customer satisfaction and adhere to global retail industry standards to ensure a seamless shopping experience for all our valued clients. Please read our replacement policy carefully before proceeding with any return or replacement request.
1. Eligibility for Replacement:
In the unfortunate event that you receive a damaged or faulty product, we are here to assist you. We are unable to accept returns or exchanges for products that have been opened, tried, or used. To be eligible for a replacement, the product must meet the following criteria:
The product must have been received by you in a damaged or faulty condition.
The complete packaging, labels, and stickers of the product must be intact and unaltered.
2. Damaged Product Reporting:
To initiate the replacement process, please follow these steps:
a. Within 15 days of receiving your order, log in to your account on our website.
b. Navigate to the "Order History" section.
c. Select the order containing the damaged product.
d. Click on the "Request Replacement" option next to the damaged item.
e. Upload clear and detailed photos of the damaged product, showcasing the issue.
3. Return of Products:
If your replacement request is approved, you will be required to return the damaged product to us. Please ensure the following:
The damaged product must be returned within 15 days of your receipt of the order.
Include all original packaging, labels, stickers, and accessories with the returned product.
Please note that we will send the product to replace with your next subscription courier if the subscription is active or will send the product to be replaced in 15 days of receiving the damaged product.
Please note that this replacement policy is subject to change and may be updated from time to time. We encourage you to review this policy before making any returns. By requesting a replacement, you acknowledge and agree to abide by the terms outlined in this policy.
For any further assistance or inquiries, please contact our customer support team at +91 8758 060905
Thank you for shopping with us, and we appreciate your understanding and cooperation.
6. Cancellation Of Order
The Company reserves the right to cancel any order without any explanation for doing so, under a situation where the Company is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the policy of the Company or order has invalid address/incorrect information or for any other reason. However, the Company will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund for such cancellation, will be made within 90 (ninety) business days as set out in the paragraph relating to Purchases in these Terms and Conditions .
7. Benefits policy
The Alluring Advantages of ADDYSSEY!
Indulge in a world of selected beauty with Addyssey. Driven by the passion for exceptional skincare and makeup, we've curated an array of benefits that redefine your beauty experience.
1. Tailored Elegance: Immerse yourself in personalized beauty solutions. Our subscription boxes, available in sets of three and five, are meticulously crafted to cater to the needs as well as affordability.
2. Budget-Friendly Luxury: Elevate your beauty regimen without stretching your budget. Our carefully selected and discounted product prices ensure that you can achieve your desired beauty regime without compromising your financial goals.
3. Effortless Expression: Rain or shine, express yourself effortlessly. Our researched & selected products align with your needs and purposes, empowering you to showcase your individuality with every choice.
4. Seamless Replenishment: Your next box of sheer delight will arrive before you know it. We've perfected the art of delivering specially selected collection right to your doorstep, ensuring you never miss a beat.
5. Sustainable Glamour: Make mindful choices with Addyssey. Our tailored offerings reduce excess waste by providing just what you need, making both your beauty routine and the environment happy.
Addyssey brings you a transformative beauty journey that reflects affordability, consistency & quality. Join us in embracing a world of thoughtfully selected & curated elegance and make your beauty routine an enchanting experience like no other.